SUPPORT
Customization Service
Frequently Asked Questions
General Questions
Q1: What kind of products does POWERVANT offer?
A: We specialize in portable power banks and multi-functional LED lights and other others designed for efficiency, safety, and convenience. Our products are ideal for everyday use, travel, outdoor adventures, and emergency situations.
Q2: Are POWERVANT products available for both individual and business customers?
A: Yes! We serve both individual consumers (ToC) and business clients (ToB), including retailers, distributors, event organizers, and corporate partners.
Q3: Where do you ship?
A: We offer worldwide shipping, with estimated delivery times and rates depending on your location.
Product & Technical Questions
Q4: Are your power banks safe to use with all devices?
A: Absolutely. All of our power banks include multi-level protection such as overcharge, short-circuit, temperature, and overload protection. They're compatible with most smartphones, tablets, cameras, and USB-powered devices.
Q5: How long do your power banks last on a full charge?
A: Usage time varies by capacity and device, but our power banks are designed for high efficiency and long-lasting performance, typically offering multiple full charges for standard smartphones.
Q6: Can the LED lights be used outdoors or in emergency situations?
A: Yes! POWERVANT LED lights are portable, durable, and weather-resistant, making them perfect for outdoor use, camping, night work, or emergency backup lighting.
Business & Wholesale
Q7: Do you offer wholesale or bulk pricing for businesses?
A: Yes, we offer competitive wholesale pricing and customized solutions for business clients. Please contact us for a custom quote.
Q8: Can I add my company’s logo or branding to your products?
A: Definitely. We provide OEM/ODM services including logo printing, custom packaging, and product customization for qualified orders.
Q9: Do you support B2B partnerships or distributor programs?
A: Yes! We welcome distributors, resellers, and strategic partners globally. Reach out to us to learn more about our B2B collaboration programs.
Customer Support
Q10: What if my product arrives damaged or defective?
A: Don’t worry — we offer a warranty on all our products. If your order arrives damaged or isn’t working properly, simply contact our support team, and we’ll make it right.
Q11: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking number via email so you can follow your package every step of the way.
Q12: How can I contact POWERVANT?
A: You can reach us via email at [support@powervant.com], or use the contact form on our website. Our team usually responds within 24 hours.